Privacy Policy

Last updated: 27 May 2026

This Privacy Policy explains how Repelix ("we", "our", "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from this store. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Who we are

This store is operated by Repelix, registered at Vijokliu gatve 36, Kaunas, LT-54468, Lithuania. Company registration number: [REGISTRATION NUMBER]. VAT number: [VAT NUMBER]. You can reach us at support@repelix.com for any privacy-related questions.

2. What personal information we collect

When you visit the site or place an order, we collect:

  • Identity and contact data - name, email address, phone number, billing and shipping address.
  • Order data - products purchased, order value, payment confirmation (we never see or store your full card number - that is handled by our payment processor).
  • Device and browsing data - IP address, browser type, device identifiers, the pages you visit, time spent on each page, the referring source. This is collected automatically via cookies and similar technologies.
  • Communications - any message you send us via email, contact form, or chat.

3. How we use your information

We process your personal data for the following purposes:

  • To fulfill your order - process payment, ship your product, send order updates and tracking information.
  • To provide customer support and respond to your questions.
  • To send marketing communications (only if you have opted in - you can unsubscribe at any time).
  • To improve our website, products, and advertising effectiveness through analytics.
  • To prevent fraud and comply with our legal obligations.

4. Legal basis for processing (GDPR)

Under the GDPR, we process your data on the following legal bases:

  • Contract performance - to fulfill the order you placed with us.
  • Legitimate interest - to improve our site, prevent fraud, and run targeted advertising.
  • Consent - for marketing emails and non-essential cookies (you can withdraw consent at any time).
  • Legal obligation - to retain financial records for the period required by tax law.

5. Who we share your information with

We never sell your personal data. We share it only with the third parties strictly required to operate this store:

  • Shopify Inc. - our e-commerce platform, hosts the store and processes orders.
  • Payment processors (Shopify Payments, PayPal, etc.) - to handle your payment securely.
  • Shipping carriers - to deliver your order (we share your name, address, and phone number with the carrier).
  • Email service providers (e.g. Klaviyo) - to send transactional and marketing emails.
  • Analytics and advertising platforms (Google Analytics, Meta, TikTok) - to understand site traffic and run ads. These platforms may set their own cookies; you can opt out via our cookie banner.

6. International data transfers

Some of our service providers are based outside the European Economic Area (EEA), including the United States. When we transfer your data outside the EEA, we ensure adequate safeguards are in place, including the European Commission's Standard Contractual Clauses and the EU-US Data Privacy Framework where applicable.

7. How long we keep your data

We retain order and customer data for as long as needed to fulfill the order and comply with legal obligations (typically 10 years for tax purposes in the EU). Marketing data is kept until you unsubscribe. Browsing and analytics data is retained according to each platform's defaults (typically 14 to 26 months).

8. Your rights

Depending on where you live, you have the following rights regarding your personal data:

  • Access - request a copy of the personal data we hold about you.
  • Rectification - correct inaccurate or incomplete data.
  • Erasure ("right to be forgotten") - request that we delete your data, subject to legal retention requirements.
  • Restriction - limit how we process your data.
  • Portability - receive your data in a structured, machine-readable format.
  • Objection - object to processing based on legitimate interest, including direct marketing.
  • Withdraw consent - at any time, where processing is based on consent.
  • Lodge a complaint - with your local data protection authority (in Lithuania: VDAI).

California residents (CCPA): you have the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of your personal information. We do not sell your personal information.

To exercise any of these rights, contact us at support@repelix.com. We will respond within 30 days.

9. Cookies and tracking

We use cookies and similar technologies to make the site work, remember your preferences, analyze traffic, and serve relevant advertising. Categories:

  • Essential cookies - required for the site, shopping cart, and checkout to function. Cannot be disabled.
  • Analytics cookies - help us understand how visitors use the site. Set only with your consent.
  • Marketing cookies - used to show you relevant ads on other platforms. Set only with your consent.

You can manage your cookie preferences via the banner shown on your first visit, or by clearing your browser cookies.

10. Security

We use industry-standard technical and organizational measures to protect your personal data, including SSL/TLS encryption for all data transmitted between your browser and our servers, and access controls on our internal systems. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Children's privacy

Our store is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Substantive changes will be communicated via email if you have an account or are subscribed to our newsletter.

13. Contact us

For any questions about this Privacy Policy or your personal data, email support@repelix.com or write to: Repelix, Vijokliu gatve 36, Kaunas, LT-54468, Lithuania.