Contact
Have a question about an order, need help with your Repelix device, or want to discuss a refund? We are here to help.
The fastest way: email us
support@repelix.com - we reply within one business day, Monday to Friday.
To help us respond faster, please include:
- Your order number (starts with "#", in your confirmation email)
- A short description of what you need
- If reporting a device issue: a photo of the device and how it is plugged in
Most-asked questions
Before reaching out, you may find the answer here:
- Tracking my order: the tracking link is in your shipping confirmation email. Allow 24 to 48 hours after dispatch for the tracking to update.
- Refunds: see our 90-day money-back guarantee.
- How long until the rodents leave: most customers see results within 3 to 7 days. Full elimination of established infestations takes 2 to 4 weeks.
- Safe around pets: yes - ultrasonic frequency is above the hearing range of humans, dogs, cats, and rabbits. Do not use in the same room as pet rodents.
Company details
Repelix
Vijokliu gatve 36
Kaunas, LT-54468
Lithuania
Company registration number: [REGISTRATION NUMBER]
VAT number: [VAT NUMBER]
Email: support@repelix.com
Send us a message
Use the contact form below to send a message directly. We will reply to the email address you provide.